Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Zivakey. By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General

Throughout the site, the terms "we", "us", "our", and "Zivakey" refer to Zivakey. By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

3. Products & Pricing

We make every effort to display our products as accurately as possible. However, colors may vary slightly due to screen settings and lighting conditions.

All prices are listed in Indian Rupees (₹) and are subject to change without prior notice.

We reserve the right to modify or discontinue any product without notice.

4. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased per customer.
  • Cancel orders suspected of fraud or unauthorized activity.

If an order is cancelled after payment has been received, a full refund will be issued.

5. Shipping & Delivery

Delivery timelines are estimates only and may vary depending on location, courier service, weather conditions, or unforeseen circumstances.

Zivakey shall not be liable for delays caused by courier partners or events beyond our control.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key conditions include:

  • Returns are accepted within 7 days of delivery.
  • Products must be unused, unworn, with original tags attached.
  • Damaged or wrong product claims require a complete unboxing video.
  • Used products or products with removed tags are not eligible for return or refund.

7. Intellectual Property

All content on this website including logos, images, graphics, product descriptions, text, designs, and branding is the property of Zivakey and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or use of any content is strictly prohibited.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software or harmful content.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the website's operation or security.

9. Limitation of Liability

Zivakey shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

10. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Rewa, Madhya Pradesh, India.

13. Contact Information

For any questions regarding these Terms of Service, please contact:

Zivakey

Email: info@zivakey.com